Shipping Policy

Delivery Information

All orders are delivered by our expertly trained drivers who know exactly how to handle your goods on our growing fleet of vans when possible. When we can’t make the trip ourselves, your order will be delivered by one of our carefully selected external couriers. It’s also possible to collect most orders from any of our nationwide showrooms.

Website order queries please contact: info@masterdistribution.co.uk

All delivery costs are calculated at the time of purchase, dependent on your postcode location.

Important Bits


Kerbside Delivery

Please bear in mind that our delivery service is a 1-man assist providing kerbside drop only. It is essential that you ensure an able-bodied person is present on the day to take delivery.

If you require additional help with your delivery, you can upgrade to our premium 2-man delivery service. Our 2-man team will carry your order to a ground floor room of your choice. Delivery will be scheduled within 5-10 working days and our transport team will be in touch to arrange a suitable delivery date. To arrange a 2-man delivery service please call us on 0333 366 1428.

Access

If there are any access issues regarding your property such as narrow roads, uneven ground or obstructions, please let us know when placing your order in the handy comments box which you will find at the checkout or give us a call on 0333 366 1428

Accepting Your Delivery

We do advise customers to have orders delivered at least 5 days prior to your tradesmen coming to install the items. This gives ample time to check all items are present, correct and undamaged, whilst also allowing time for any unexpected delivery delays and allowing Easy Bathrooms to rectify any problems.

  • Ensure an able bodied person is present to accept the delivery.

  • Check everything is present & correct.

  • Inspect for damages (If you suspect any damage, follow the guidelines below).

Damages

  • Spot damage on delivery? – make a note next to your signature when signing for the delivery or you can refuse your delivery.

  • Report damages within 48 hours of delivery - Submit your order number & photos to info@masterdistribution.co.uk

  • For sustainable reasons, we do recommend that damaged tiles are kept and used for cuts on your project whenever possible.